Launch operations and reliability readiness

Problem

The integrations platform encompasses GCP deployment infrastructure, Fivetran integration hooks, billing, and custom domain management — all production-critical surfaces with no operational readiness. There is no telemetry on deployment success rates, Fivetran webhook delivery reliability, or billing event processing latency. If GCP infrastructure degrades, a billing charge fails to record, or a custom domain's TLS certificate expires, nothing detects or alerts on the failure. Support ownership across these cross-cutting concerns is fragmented, and there is no incident playbook covering the blast radius of an infrastructure outage that could simultaneously affect deployments, billing, and domain resolution.

Context

• Public launch for deployment, billing, connectivity, and production launch integration needs more than feature completeness; it also needs clear ownership, monitoring, support routing, and a practiced response to failures.
• Without explicit launch operations, the team will discover gaps in alerts, escalation, rollback, or user communication during the most visible part of the release.
• Expected touchpoints include deployment automation, environment/runbook docs, billing/integration code, and ops checks, runbooks, monitoring or review surfaces, and any launch-day coordination artifacts.

Possible Solutions

• A - Handle launch ops informally through the people closest to the code: workable for small releases, but too fragile for public launch.
• B - Recommended: define an explicit launch operations package: owners, dashboards/checks, escalation paths, rollback steps, and user/support communication rules.
• C - Delay launch until a broader platform-operations program exists: safest, but likely more process than this specific launch needs.

Plan

1. List the launch-day risks for deployment, billing, connectivity, and production launch integration, including failure modes, ownership gaps, and dependencies on adjacent teams or systems.
2. Write the required runbooks and operating checklists covering monitoring, escalation, rollback, and communication.
3. Confirm the launch support model with named owners and the minimal dashboards, logs, or review artifacts they need to do the job.
4. Run a tabletop or rehearsal pass and update the plan anywhere the team still relies on tribal knowledge instead of written procedure.

Implementation Progress

Review Feedback

• [ ] Review cleared