Launch operations and reliability readiness

Problem

The Cloud Suite has no operational instrumentation around account creation, project provisioning, or lifecycle state transitions. If a user's project fails to provision, hits a quota limit, or enters a broken state, there is no telemetry to detect the failure and no alerting to notify the team. Support ownership is undefined — nobody knows who handles a billing dispute versus a provisioning outage — and there is no incident playbook, so any production issue during launch will require ad-hoc triage under pressure. Without these operational foundations, a public launch would be flying blind on the most critical user-facing flows.

Context

• Public launch for hosted onboarding, collaboration, and account/project workspace UX needs more than feature completeness; it also needs clear ownership, monitoring, support routing, and a practiced response to failures.
• Without explicit launch operations, the team will discover gaps in alerts, escalation, rollback, or user communication during the most visible part of the release.
• Expected touchpoints include apps/cloud/, templates/browser flows, auth/account docs, and cloud tests, runbooks, monitoring or review surfaces, and any launch-day coordination artifacts.

Possible Solutions

• A - Handle launch ops informally through the people closest to the code: workable for small releases, but too fragile for public launch.
• B - Recommended: define an explicit launch operations package: owners, dashboards/checks, escalation paths, rollback steps, and user/support communication rules.
• C - Delay launch until a broader platform-operations program exists: safest, but likely more process than this specific launch needs.

Plan

1. List the launch-day risks for hosted onboarding, collaboration, and account/project workspace UX, including failure modes, ownership gaps, and dependencies on adjacent teams or systems.
2. Write the required runbooks and operating checklists covering monitoring, escalation, rollback, and communication.
3. Confirm the launch support model with named owners and the minimal dashboards, logs, or review artifacts they need to do the job.
4. Run a tabletop or rehearsal pass and update the plan anywhere the team still relies on tribal knowledge instead of written procedure.

Implementation Progress

Review Feedback

• [ ] Review cleared